Hello, I’m Sarah -
UX and Product Designer in metro NYC.
I design systems and experiences that make complex problems easier for people and organizations.
I'm a Senior Product Designer and experience strategist who turns complex customer journeys, workflows, and systems into intuitive experiences that work for both people and the business. Instinctually curious and insight-driven, I enjoy understanding how people think and behave, uncovering patterns, and turning complex problems into clear, meaningful solutions.
My approach is simple: understand the system, find the friction, and design a better way through it.
I’m a natural leader and collaborator who thrives in cross-functional environments. Whether I’m partnering with product, engineering, or stakeholders, I focus on building shared understanding, aligning around goals, and creating conditions where teams can do their best work. I believe strong leadership is rooted in empathy, trust, and thoughtful decision-making—and that the best solutions emerge when diverse perspectives are welcomed.
From tax and financial services to enterprise platforms and animal rescue, I bring a service-design mindset to products and experiences that need to work in the real world.
Skilled in:
Information Architecture | User Research | Design Thinking | Wireframing | Visual Design & Communication | UX Copywriting | Design System Maintenance | Content Strategy | A/B Testing | Usability Testing | Customer Journey Mapping | Prototyping | Agile Methodologies | Design Process Management | User Interface Design
Research • Conversion • Mobile-first •
Complex workflows
Redesigned a mobile-first tax calculator to improve discoverability, comprehension, and the path to booking a Tax Pro.
Interaction Design • Systems Design
Streamlined a fragmented document submission process into a clear, guided experience that minimizes errors and supports real-time collaboration.
Enterprise · Product Strategy · Systems Design · UX Strategy
Created a more streamlined path from recommendation to purchase by improving the quote experience through visual hierarchy and interaction design, working within real-world technical constraints.
Service Design · Journey Mapping · Product Strategy
Designed a guided experience to help Home Depot customers transform project ideas into actionable plans, making the path from inspiration to execution easier to navigate.